Our Good Gear Guarantee

We are so confident in the quality of our products that we offer a limited lifetime warranty on all Planet Bike products. We use only the best materials and subcomponents. Everything we make is factory and rider tested for quality. We stand behind our products and our customer service is the best in the business.

We accept returns of unused items purchased from planetbike.com that have the original, undamaged packaging within 90 days of purchase. The customer must pay shipping costs to return items to Planet Bike and we do not refund original shipping costs. Items with damaged or missing packaging will be subject to a 25% restocking fee.

Contact Us:

Phone: 866-256-8510**
Email: info@planetbike.com

**Please note that email is the easiest way to reach us right now. We are not in the office to accept calls but if you leave a message we will get back to you as soon as possible. Thank you for your patience and understanding. 

Physical Address:

2402 Vondron Rd.
Madison, WI 53718

*Note - we do not have a retail store and our warehouse/office is not open to the public

Quality

Because we’re committed to keeping our products on the road and out of the landfill, we make them rebuildable. With normal wear and tear, pieces and parts can need periodic replacement which is why we sell lots of replacement parts on our website. Refurbish your Planet Bike product with the small parts available here. We offer free shipping on all replacement parts to help encourage you to rebuild rather than replace.

Customer Service

If you have a question regarding Planet Bike products, please check out our FAQ. Don’t see the answer to your question there? Not to worry, we will be happy to answer your question if you send an email to info@planetbike.com or give us a call at 866-256-8510. Note that we are a small office so you may need to leave a message. We promise to promptly call you back.

Warranty

We are so confident in the quality of our products that we offer a limited lifetime warranty to the original owner of Planet Bike products*. Warranty does not cover damage due to accident, abuse, or normal wear and tear. Any modification to Planet Bike products will void all warranty. Proof of purchase is required and return of the product is required for inspection. Note that we will not cover shipping charges to return an item to us.  Contact your Planet Bike dealer or email info@planetbike.com.

*Rechargeable batteries have a warranty of 2 years from date of purchase.

The address to send returned items to is:

2402 Vondron Rd.
Madison, WI 53718

Code of Conduct

Planet Bike is committed to the continual improvement of the welfare of workers and the environment throughout our supply chain. We expect that our suppliers uphold the Planet Bike Code of Conduct so that workers thrive in safe and healthy workplaces and environmental impacts are minimized as we produce useful and high-quality bicycle accessories.

Consumer Protection

California’s Proposition 65 requires manufacturers to warn consumers of products that may contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.

Companies operating in California (or selling products in California) with ten or more employees must comply with the requirements of Proposition 65. Compliance requires that businesses are: (1) prohibited from knowingly discharging listed chemicals into sources of drinking water; and (2) required to provide a “clear and reasonable” warning before knowingly and intentionally exposing anyone to a listed chemical.

Posting a Proposition 65 warning means that the business issuing the warning knows that one or more listed chemicals are merely present in its product. A warning must be given unless a business demonstrates that the exposure it causes poses “no significant risk.”

The California government has recognized that “The fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” The government has also explained, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.”

A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk level”; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the exposure. With Planet Bike’s products, the exposure may be negligible or well within the “no significant risk” range. However, out of an abundance of caution regarding all chemicals on California’s Prop 65 banned chemical list, Planet Bike has elected to place the Proposition 65 warning signs on its products.

For further information about California’s Proposition 65 please visit California’s Office of Environmental Health Hazard Assessment

Security

Your credit card information is secure and is protected via multi-level encryption software. Our ordering system uses Secure Socket Layering (SSL) to ensure absolute information security. E-mail is never used in transferring your credit card info. Exchanging credit card information over the internet is far safer than by phone because electronic transfers are encrypted and phone conversations are not.